Your staff are doing great! They’re diving deep into their new hospitality training tool and learning better than ever. But how can you make sure that they’re retaining what they’ve learned? Quizzes are a great way of not only testing your staff’s knowledge but engaing with them even further. Here are 5 helpful tips to help you make great hospitality training quiz questions.
1. Short and sweet
Like courses, your quizzes and questions should be short and to the point. Keep your message clear to reduce the risk of your staff getting bored or losing interest. Also keep in mind how your hospitality training is delivered to your staff. Is it mainly accessed on their phones? Longer questions take longer to read, require scrolling and ultimately become a chore. All of this needs to be considered when you create your questions.
2. Increase the interactivity
Quizzes by nature are interactive, that’s the whole point! However, don’t just leave your questions at their base level of interaction. Turn the dial up to eleven and increase the interactivity on your questions. Videos with scenarios, images that ask for a solution, audio clips that need a response. There are so many ways that your questions can engage with your staff and make them truly think about the solution and apply what’s been learned.
3. There should only be one answer
“All of the above” or “None of the above” answers often do more damage than you may realise. These types of answers, in multiple chose questions, can result in your staff answering without fully understanding why. You want to ensure that your staff fully understands your training. So, make your questions and answers clear and defined.
4. Mix your question types
It’s no secret that repetition often leads to boredom. If you’re constantly the same type of question over and over again, eventually it’ll start to feel boring and repetitive. Follow up a multiple-choice question with a true or false question. Follow that up with a video question and then an image that needs analysing. These different question types require your staff to take care with each question and really think about their answers.
5. Always reflect your learning objectives
Keep the big picture in mind when creating quizzes and questions. Your questions should always relate to what’s been previously learned. Try not to get stuck in the tiny details. You need to assess whether or not your staff grasp the key takeaways from your hospitality training. Create questions and quizzes that reflect this and you’ll be able to track if your training is truly effective and your staff are walking away with what they need to excel in their roles.
When you have great quiz questions you can not only test your staff but also learn is your hospitality training is being retained. Bear these 5 tips in mind the next time you create a quiz and you’ll be on your way to meeting your training goals. Check out our blog on How To Get Your Staff Comfortable With Hospitality eLearning to see how you can get your staff on your side with your quiz questions.