Explore courses

Choose from a growing list of online skills and management courses.

MANAGEMENT

Exceeding Customer Expectations

In this course, we’ll run through some ways you can exceed expectations when it comes to…

9 Min

MANAGEMENT

Building Rapport With Customers

This course covers some ways to build a relationship, or rapport with your customers. Rapport…

11 Min

MANAGEMENT

Outstanding Customer Service

Customer service is a crucial part of every business. This course covers defining outstanding…

16 Min

MANAGEMENT

Leading Productive Team Meetings

This course will look into a range of things related to engaging team members during a…

8 Min

MANAGEMENT

The Elements of a Team

In this video we’re going to run through some lessons related to teamwork. We will talk about…

 

9 Min

MANAGEMENT

Building a Team: The Different Types of Teams

In this video on team building, we’re going to talk about the different types of teams – there…

11 Min

MANAGEMENT

The Stages of Team Development

In this video, we’re going to talk about the stages of team development. There are four of…

16 Min

MANAGEMENT

The Skills You Need to Build a Great Team

In this course we’re going to share some lessons that will help you prepare to build a winning…

8 Min

MANAGEMENT

Leadership skills: Building relationships

Human beings are social animals. Throughout history we thrived because of the community ties…

20 Min

MANAGEMENT

Leadership skills: Business Acumen

They say understanding a problem inside out is the first step to solving it. When you’re…

20 Min

MANAGEMENT

Leadership skills: Organisational Strategy

The ability to look at an organisation in context, with all its moving parts is an essential…

20 Min

MANAGEMENT

Leadership skills: Self Awareness

Being a leader isn’t hard. Being a good one is. In this course, we take a closer look at one…

20 Min

MANAGEMENT

What is Leadership?

In this course, we’re busting the myth that leaders are born not made. We’re giving you the…

 

20 Min

MANAGEMENT

Principles of Feedback

Every person in the hospitality industry is trying to improve at their role. This is for the…

 

20 Min

MANAGEMENT

An Introduction to Giving Feedback

Giving your team the right feedback, at the right time, is a fundamental skill to have. It is…

20 Min

MANAGEMENT

Business Etiquette

Good etiquette is the basis of any longterm business relationship, particularly in…

 

20 Min

CULINARY

Introduction to Mise En Place

Mise en place is a French culinary phrase which means “everything in its place.” It refers to…

15 Min

MANAGEMENT

Cultural Awareness

As hospitality professionals, we need to have global knowledge to make sure that regardless of…

 

20 Min

SERVICE

Restaurant Service

This is the perfect introduction course to anyone who is new to the restaurant service world.…

 

25 Min

SERVICE

Body Language

In this course we’ll be exploring the do’s and don’ts of body language, and view…

 

15 Min

BEVERAGE

Coffee Basics

Every barista needs to know how to make a great cup of coffee. Learn the basics in this course.

 

15 Min

BEVERAGE

Start with Wine

Get to grips with the grapes! This short yet immersive course by up-and-coming Sommelier…

 

30 Min

BEVERAGE

Introduction to Bartending

Discover the wonderful world of bartending by learning about essential tools and techniques.

 

15 Min

BEVERAGE

Top 10 Gin Cocktails

Gin is the best clear spirit on your bar. Its herbal flavour lends itself to refreshing…

 

15 Min